FAQ
No, sign up is not necessary to place an order with us. Simply visit vedlit.com and browse the available products.
Sizing varies for our items, so please refer to the size chart provided on our website. If you're unsure about the best size for you, feel free to reach out to us at support@vedlit.com.
At Vedlit, we offer a vast selection of products tailored for enthusiasts of dark fashion. Our collection includes clothing, accessories, home decor, and more, catering to a diverse range of tastes and preferences.
We make it our top priority to swiftly process and ship all orders, typically within 1-3 business days. The delivery timeframe depends on your location and chosen shipping method. Our estimated delivery time spans 10 to 28 business days, excluding Saturdays, Sundays, and US Holidays. You can conveniently track your package using the provided tracking details. For more detailed information, please refer to our shipping policy.
We accept a variety of payment options including PayPal, MasterCard, Visa, Amex, Discover, JCB, Diners Club, and more. Rest assured, we're continuously expanding our range of available payment methods.
Once you click "Complete order," you'll be securely redirected to PayPal to finalize your purchase. Moreover, you can conveniently make payment without a PayPal Account by selecting "Pay with Debit or Credit Card."
Choose the payment method that suits you best.
To track your order, simply visit our Order Status page and enter your order ID. You will be able to view the current status of your order. Alternatively, you can access the Order Confirmation page and click on the link to USPS or other logistic companies for tracking information.
Please note that for packages originating from an International warehouse, tracking updates may only be available after reaching your domestic postal service.
If you haven't received any tracking updates for more than a week, chances are your package falls into this category. No need to fret, sometimes updates come a bit later than expected, but rest assured that delivery will still take place within the estimated timeframe in 99% of cases.
For any further tracking inquiries, please feel free to reach out to us at support@vedlit.com.
We provide a comprehensive 14-day return policy for all our products. If your purchase fails to meet your expectations, kindly reach out to us and we'll gladly assist you with a return or exchange.
Cancellation of an order is only feasible if the shipment has not been confirmed yet. For further assistance and a refund process, please reach out to our consumer support team at support@vedlit.com. Our dedicated agents are ready to help you. Kindly note that modifications or cancellations can be made within a 2-hour window after placing the order. After this timeframe, changes cannot be accommodated as the order would have already been processed.
You can reach out to us by visiting our website's "Contact Us" page, sending an email, or reaching out through our social media channels.
Yes, we do offer worldwide shipping. Kindly keep in mind that shipping rates and delivery times may vary based on your location.
We ship items from different warehouses to ensure convenient delivery, which may result in separate shipments. In this case, your order will have multiple tracking numbers, and rest assured, it is on its way to you. There is nothing wrong with it, and we appreciate your patience.
If you happen to receive a defective or damaged item, please reach out to us by sending an email to support@vedlit.com. Kindly explain the issue and don't forget to attach clear photos or videos displaying the problem. We are committed to providing the best assistance possible.
If you've received a delivery notification but can't find your package in your mailbox, apartment office, or doorstep, no need to panic. There are a few possibilities and steps to take in this situation.
Firstly, check your PO Box, if applicable, as it may have been delivered there. Make a quick trip to the post office to collect your package.
It's also worth reaching out to your neighbors and housemates. There's a chance it was mistakenly delivered to them.
In some cases, delivery van GPS systems can prematurely update a shipment as "Delivered." Give it 2-3 business days as the package might have been marked as delivered accidentally. It's likely to arrive in the following days.